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See below for information about your order.

Customer service

What you should know before ordering
Shipping information
Return instructions
Refund information

Contact us about your order


Order ID or PayPal Invoice ID (e.g. 40001696)

Select the case that best describes your situation:

I'm not sure the ordering process and payment completed correctly, please confirm you received my order.

Write your comment in box below and click the Send button

If not already shipped I wish to change the shipping address for my order.

Enter the new address in the comment box below. If the order wasn't already shipped we will change the shipping address.

It has been over 5 business days since I ordered, I wish to know the status and tracking information if available.

I have not received the order and the shipping delay is well over the delivery time suggested in the shipping section. I can't wait anymore, I wish to cancel my order and get a refund.

If you order was delayed and not shipped you will get a full refund. If the order was actually shipped but the box never picked at the post office, or someone at your house refused delivery, or the address was incomplete or wrong, we will have to wait until the box is returned here to issue the refund. Write your comments in the box below and click "Send it".

I received the wrong product, or a defective product, or a damaged product, or for any other reasons I wish to return a product to get a refund

Read the return instructions and refund information. You don't actually need to fill this form but we would appreciate your comments in the box below to know the reasons for the return. The fastest way to exchange a part for another is to re-order the correct part from the web site right now and return the wrong product for a refund.

I received a partial order, some parts are missing from my order.

Sometimes the parts are shipped from 2 different locations, so you might receive only a portion of your order and receive the rest later from a different supplier. You won't be charged any additionnal shipping fees. Describe the missing parts in the comments box below and we will let you know if your order was split, or we will send the missing parts.

None of the above

Describe your problem in the box below and click "Send it".


If this form doesn't work send an email to service@vlvworld.com

Return Instructions

Return address
Attn: VLVworld Return
Swedish Car Parts
792 County Line Road, Suite B
Bensenville, IL

Refund Information

Shipping Information